Complaints / Returns
At JUCKER HAWAII, your service experience comes first.
Behind every request are real people – your personal contacts, who competently handle your questions and concerns. Whatever issue arises, we quickly find a suitable solution. Just send us an email, give us a call, or visit us in person – we are always here for you. Aloha and Mahalo!
Customer Service:
Phone: +49 (0) 2242 9140844
Email: info@juckerhawaii.com
Returns
In the event your ordered item does not meet your expectation or you have changed your mind, please let us know by phone, fax or e-mail before returning the item.
Please return the goods not back to us unfree. Please present the return of the following documents:
- The goods
- The invoice (or a copy)
- The delivery note (or a copy)
By appointment we will send you a return slip. Using this, you can place the return of the goods in the next package Store.
Transportation damages
Despite all care, we can’t exclude the possibility of damages caused by the shipping carrier.
Please Note: All discrepancies concerning damages caused by transportation must be exclaimed immediately at receipt (Delivery Driver).
After, please contact us regarding possible damages. In case you need to return your item, please send us an E-Mail or contact us via phone. Thank you for your understanding and support.
Missing or damaged goods
Annoying, but also occurs: a part is missing or damaged. Please inform us by e-mail or phone, we'll immediately send you a replacement.
In case you need to return your item, please send us an E-Mail, Fax or contact us via phone.
